Guest Feedback Voice AI | Hotel & Restaurant Surveys | Bolka

Capture authentic guest feedback with voice AI. Real-time satisfaction surveys, instant issue resolution, and sentiment analysis.

Visit bolka.ai for pricing, documentation, and to start your free trial.

    BOLKA SHARE🏨 Hospitality🔥 153 spots left

    Guest Feedback Collection

    Email surveys get 8-12% response. Guests share complaints on TripAdvisor instead of telling you. Issues discovered too late for service recovery. Written feedback lacks detail and emotion.

    86%
    Response rate
    7x
    More detail vs written
    73%
    Issues caught in real-time
    <3 min
    Avg feedback time
    HEAR IT IN ACTION

    Experience Voice AI for Hospitality

    Real AI conversation—not a recording, not an IVR.

    Sample Guest Feedback Collection Conversation

    Listen to how Bolka's Voice AI handles a real hospitality scenario.

    Duration: 1:45 • English

    The Transformation

    See the difference Voice AI makes

    Without Bolka

    Traditional methods

    • Low completion rates (15-25%)
    • Limited to business hours
    • Manual data entry required
    • Delayed response times
    • Generic experience
    • High staff time

    With Bolka Voice AI

    Voice Links

    • 86% completion rate
    • 24/7 availability
    • Automatic transcription
    • Instant AI responses
    • Natural conversation
    • 90% less staff time

    What is BOLKA SHARE?

    Voice AI Anywhere — real intelligent conversations

    BOLKA SHARE: Voice Links

    Shareable links that connect users to AI voice conversations. Click the link, enter a real-time conversation with AI trained on your content.

    Real-time AINo app neededAny deviceEnglish & Arabic

    ❌ Bolka is NOT

    • Pre-recorded voicemail
    • IVR phone menus
    • Text-to-speech playback
    • Scripted chatbot

    ✅ Bolka IS

    • Intelligent conversational AI
    • Real-time understanding
    • Dynamic responses
    • Human-like interactions

    Key Facts: Guest Feedback Collection

    Voice AI agent trained on your property, services, and feedback categories
    Guests receive voice link via SMS mid-stay and/or post-checkout
    Two-way conversation: AI asks about experience, guest shares opinions naturally
    AI probes deeper on concerns: "Tell me more about the noise issue"
    Captures emotional context that written surveys miss—tone reveals true sentiment
    Mid-stay feedback enables real-time service recovery before checkout
    Issues flagged immediately for management action
    Positive feedback identified for staff recognition
    All conversations transcribed with sentiment analysis and categorization
    Supports English and Arabic for international guests

    Voice AI vs Traditional Methods

    METRICTRADITIONALBOLKA
    Response Rate8-12% (email)86% (voice)
    Feedback DetailBrief textRich conversation
    Emotional ContextNoneTone and emphasis captured
    Issue Discovery TimingAfter checkoutDuring stay (recoverable)
    Service RecoveryToo lateReal-time
    Negative Review PreventionReactiveProactive

    Based on comparison with email post-stay surveys.

    SETUP: 15 MINUTES

    How It Works

    Deploy guest feedback collection in 15 minutes.

    1

    Configure Feedback Topics

    START HERE

    Set feedback categories: room cleanliness, staff service, amenities, dining, check-in experience, value for money. Customize questions for your property type.

    2

    Set Feedback Timing

    Choose when to send voice links: mid-stay (day 2 of longer stays), at checkout, post-checkout, or combination. Mid-stay enables service recovery; post-checkout captures complete experience.

    3

    Guest Receives Voice Link

    Guest gets SMS: "Hi [Name], how is your stay at [Property]? We'd love your feedback—tap here to share: [link]". Guest clicks when convenient.

    4

    AI Conducts Feedback Conversation

    AI asks about their experience: "How has your stay been so far?" Guest responds naturally. AI probes on specifics: "You mentioned the room. What did you think of the cleanliness and comfort?"

    5

    Management Acts on Insights

    Dashboard shows all feedback with transcripts, sentiment scores, and flagged issues. Negative mid-stay feedback triggers immediate alert for service recovery. Trends identify systemic issues.

    "

    "Our email survey got 9% response—always from the angriest guests. Voice feedback gets 84% response and we hear from happy guests too. Last week we caught a plumbing issue on day 1 of a guest stay, fixed it same day, and they left a 5-star review mentioning our responsiveness. That would have been a 1-star complaint before."

    A
    Amanda Rodriguez
    Guest Experience Manager
    Harborview Hotel
    84%
    feedback response rate

    Simple Pricing

    🎉 SAVE $100/MONTH
    🔥 153 spots left at this price
    $129$29/mo

    All features • No hidden fees • Cancel anytime

    • 500 Voice minutes/mo
    • 20,000 text messages
    • Unlimited links
    • AI customization
    • White-label domains
    • Real-time analytics
    • Transcription
    • English & Arabic
    • Priority support
    • No per-call fees
    Subscribe & Get Started

    Secure checkout • Setup in 15 minutes

    Enterprise Security

    Guest data encrypted in transit and at rest
    No guest information sold or shared
    Anonymous feedback option available
    Real-time issue alerting
    Integrates with PMS systems
    SOC 2 Type II (in progress)

    Guest feedback is confidential and used only to improve service. Anonymous option available for sensitive feedback.

    Questions & Answers

    🔥 Only 153 spots remaining at $29/mo

    Ready to Transform Your Hospitality?

    Setup takes 15 minutes. No coding required.

    15 minutes setup Enterprise security Cancel anytime