Privacy Policy | Bolka Voice AI Platform

Bolka privacy policy. How we collect, use, and protect your data. GDPR and CCPA compliant voice AI platform.

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    Privacy Policy – Bolka Voice AI

    Effective Date: December 2025 | Last Updated: December 2024

    Bolka Voice AI Anywhere ("Bolka," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you access or use our websites, applications, APIs, voice AI links, widgets, and related services (collectively, the "Services").

    By using Bolka Voice AI, you agree to the collection and use of information in accordance with this Privacy Policy.

    1. Scope of This Policy

    This Privacy Policy applies to:

    • Visitors to Bolka websites
    • Customers and users / end-users of Bolka Voice AI Services
    • End users who interact with Voice AI via links, widgets, or embedded interfaces
    • Business users creating or managing Voice AI links

    This Policy does not apply to third-party services, websites, or platforms linked from our Services.

    2. Information We Collect

    2.1 Information You Provide Directly

    We may collect information you voluntarily provide, including:

    • Name, email address, phone number, company name
    • Account registration details
    • Billing and payment information
    • Support requests and communications
    • Configuration data for Voice AI links or widgets

    2.2 Voice & Conversation Data

    When users / end-users interact with Bolka Voice AI, we may process:

    • Name, email address, phone number
    • Audio input (voice recordings)
    • Transcripts generated from voice interactions
    • Metadata such as time, duration, and interaction context

    Voice interactions are processed only to provide the Service, generate insights, and improve system performance.

    2.3 Automatically Collected Information

    We automatically collect certain technical data, including:

    • IP address
    • Browser type and device information
    • Operating system
    • Usage logs and performance metrics
    • Referring URLs and session data

    This data helps us ensure reliability, security, and performance.

    3. How We Use Information

    We use collected information to:

    • Provide, operate, and maintain the Services
    • Enable Voice AI conversations and analytics
    • Authenticate users and manage accounts
    • Improve accuracy, performance, and reliability
    • Monitor usage and prevent abuse or fraud
    • Comply with legal and regulatory obligations
    • Communicate service updates and support responses

    We do not sell personal data.

    4. Legal Basis for Processing

    Depending on jurisdiction, we process data based on:

    • Performance of a contract
    • Legitimate business interests
    • User consent (where required)
    • Compliance with legal obligations

    5. Data Storage & Retention

    Data is retained only for as long as necessary to fulfill the purposes outlined in this Policy.

    Voice recordings and transcripts may be retained based on customer configuration settings.

    Customers may request deletion of their data, subject to legal or contractual obligations.

    6. Data Sharing & Disclosure

    We may share data only in the following cases:

    6.1 Service Providers

    Trusted vendors that support hosting, analytics, payment processing, or infrastructure — bound by confidentiality obligations.

    6.2 Legal Requirements

    When required to comply with applicable laws, regulations, court orders, or lawful government requests.

    6.3 Business Transfers

    In the event of a merger, acquisition, or asset sale, data may be transferred as part of that transaction.

    We do not share data with advertisers.

    7. Voice AI & User Responsibility

    Customers using Bolka Voice AI are responsible for:

    • Providing appropriate disclosures to their end users
    • Ensuring lawful collection and processing of voice data
    • Obtaining consent where required by local laws

    Bolka acts as a technology provider, processing data on behalf of customers.

    8. Security Measures

    We implement industry-standard safeguards, including:

    • Encryption in transit and at rest
    • Secure access controls
    • Infrastructure monitoring
    • Regular security reviews

    While we take reasonable measures, no system is 100% secure.

    9. International Data Transfers

    Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect data in accordance with applicable laws.

    10. Your Rights

    Depending on your location, you may have rights to:

    • Access your personal data
    • Correct or update inaccurate data
    • Request deletion or restriction of processing
    • Object to certain processing activities
    • Withdraw consent where applicable

    Requests can be made by contacting us using the details below.

    11. Cookies & Tracking Technologies

    We may use cookies and similar technologies to:

    • Enable essential functionality
    • Improve user experience
    • Analyze platform usage

    You can manage cookie preferences through your browser settings.

    12. Children's Privacy

    Bolka Voice AI is not intended for use by children under 18. We do not knowingly collect personal data from minors.

    13. Changes to This Policy

    We may update this Privacy Policy periodically. Material changes will be communicated via the website or direct notice. Continued use of the Services constitutes acceptance of the updated Policy.

    14. Contact Information

    For privacy-related questions or requests:

    Bolka Voice AI

    Support: [email protected]

    Address: 408-409, RR Realty Commercial Complex, Mumbai, MH, India 400078