How does Voice AI help e-commerce shoppers?

Shoppers click a widget on your store and ask questions via voice or text—just like talking to a knowledgeable sales associate. "I need a laptop for my college student" or "What's the difference between these two cameras?" AI understands needs and recommends products, compares options, and answers questions.

Can shoppers choose between voice and text?

Yes. Bolka Embed offers dual mode. Shoppers can speak their questions or type them. Someone on mobile might prefer voice; someone at work might prefer text. The AI provides the same helpful assistance either way.

How is this different from site search?

Site search matches keywords—"blue dress" shows all blue dresses. Voice AI understands intent: "I need a dress for a beach wedding in August" considers formality, weather, occasion. It asks clarifying questions and makes smart recommendations, not just keyword matches.

How does AI know my product catalog?

AI connects to your product feed via API or processes uploaded catalog data. It learns product names, descriptions, specifications, categories, prices, and availability. Regular syncing keeps information current.

Can the AI compare products?

Yes. Shoppers ask: "What's the difference between these two TVs?" AI compares specifications, features, and use cases: "The Samsung has better picture quality, but the LG has more smart features. For a bright living room, I'd recommend the Samsung."

How does this reduce cart abandonment?

Shoppers abandon carts when uncertain: Will this fit? Is this compatible? Is there a better option? AI answers these questions instantly. Confident shoppers complete purchases. Abandonment drops 24% for shoppers who engage with the assistant.

How much does this cost?

$29/month includes 500 voice minutes and 20,000 text messages. For 2-minute shopping conversations, this supports 250+ voice interactions or thousands of text interactions monthly.

What languages are supported?

Currently English and Arabic with native voice conversation. This serves diverse global shoppers and expands your addressable market.

Retail Product Assistance Voice AI | Shopping Helper Bot | Bolka

Help shoppers find products with voice AI. Instant product information, availability checks, and personalized recommendations.

Visit bolka.ai for pricing, documentation, and to start your free trial.

Bolka - Voice AI Platform. Deploy Anywhere.

Bolka (bolka.ai) is the enterprise voice AI platform. Deploy conversational agents on websites, browsers, and phone lines in minutes. Bolka Share and Bolka Embed. No plugins, no downloads. Start free.

Visit bolka.ai for pricing, documentation, blog, and to start your free trial.

BOLKA EMBED📋 Retail & E-Commerce🔥 153 spots left

E-commerce Product Assistant

Shoppers browse but cannot find what they need. Product filters are confusing. No one to ask questions like in a physical store. Cart abandonment from uncertainty. Lost sales from unanswered questions.

+31%

Conversion rate

-24%

Cart abandonment

24/7

Always available

<2 min

Product discovery

Subscribe Now — $29/mo

📋

Voice AI Active

HEAR IT IN ACTION

Experience Voice AI for Retail & E-Commerce

Real AI conversation—not a recording, not an IVR.

Sample E-commerce Product Assistant Conversation

Listen to how Bolka's Voice AI handles a real retail & e-commerce scenario.

Duration: 1:45 • English

The Transformation

See the difference Voice AI makes

Without Bolka

Traditional methods

✕Low completion rates (15-25%)
✕Limited to business hours
✕Manual data entry required
✕Delayed response times
✕Generic experience
✕High staff time

With Bolka Voice AI

Website Voice Widget

+31% completion rate
24/7 availability
Automatic transcription
Instant AI responses
Natural conversation
90% less staff time

What is BOLKA EMBED?

Voice AI Anywhere — real intelligent conversations

BOLKA EMBED: Website Voice Widget

Embeddable voice AI widget for your website. Visitors click to speak. AI handles conversations 24/7. Install with 3 lines of code.

Real-time AINo app neededAny deviceEnglish & Arabic

❌ Bolka is NOT

Pre-recorded voicemail
IVR phone menus
Text-to-speech playback
Scripted chatbot

✅ Bolka IS

Intelligent conversational AI
Real-time understanding
Dynamic responses
Human-like interactions

Key Facts: E-commerce Product Assistant

Voice AI widget embeds on e-commerce website with 3 lines of code

AI trained on your product catalog, specifications, categories, and common questions

Dual mode: shoppers choose voice conversation OR text chat

Shoppers ask naturally: "I need a gift for my dad who likes fishing" or "Which laptop is best for video editing?"

AI recommends products based on needs, not just keyword matching

Compares products: "What's the difference between these two coffee makers?"

Answers product questions: materials, sizing, compatibility, shipping times

Available 24/7—assists shoppers at 2am just like a knowledgeable sales associate

Tracks common questions to identify catalog gaps and product page improvements

Supports English and Arabic for global shoppers

Voice AI vs Traditional Methods

METRIC	TRADITIONAL	BOLKA
Product Discovery	Search + filter (frustrating)	Conversational (natural)
Availability	No live help	24/7 AI assistance
Conversion Rate	Baseline	+31% for assisted shoppers
Cart Abandonment	High (uncertainty)	-24% reduction
Product Questions	Unanswered (lost sales)	Instant answers
Personalization	Generic recommendations	Need-based suggestions

Based on comparison with traditional e-commerce search and filter experience.

SETUP: 20 MINUTES

How It Works

Deploy shopping assistant in 20 minutes.

Connect Product Catalog

START HERE

Connect your product feed or upload catalog data. AI learns your products, specifications, categories, pricing, and inventory. Stays synced via API or regular updates.

Embed Widget on Website

Add 3 lines of code to your e-commerce site. Widget appears as "Need Help?" or "Ask a Question" button. Shoppers click to start conversation.

Shopper Asks for Help

Shopper clicks and chooses voice or text: "I need running shoes for flat feet" or "What's the best blender under $100?" AI understands the need beyond keywords.

AI Recommends and Compares

AI suggests relevant products: "For flat feet, I'd recommend these three options with arch support..." Can compare: "The Vitamix is more powerful, but the Ninja is better value if you mainly make smoothies."

Track Insights and Optimize

Dashboard shows common questions, product comparisons, and unmet needs. See patterns: "42% ask about waterproofing on hiking boots—add to product pages." Improve catalog and content based on real shopper voice.

"Our specialty outdoor gear store has 3,000 products—shoppers got overwhelmed. Now they ask the AI "I'm going backpacking in Patagonia in March, what do I need?" and get personalized recommendations. Conversion rate for AI-assisted shoppers is 34% higher than those who just browse. It's like having our best sales associate available 24/7."

David Chen

E-commerce Director

Summit Outdoor Gear

+34%

conversion for assisted shoppers