How does Voice AI work as a concierge?

AI is trained on your local area—restaurants, attractions, experiences, transportation. Guests click a widget and have a conversation via voice or text. They describe what they want ("romantic dinner" or "family-friendly activity"), and AI provides personalized recommendations, answers questions, and can help arrange bookings.

Can guests choose between voice and text?

Yes. Bolka Embed offers dual mode. Guests can speak their requests or type them. Someone relaxing by the pool might prefer voice; someone in a quiet lobby might prefer text. The AI provides the same personalized service either way.

How does AI provide personalized recommendations?

AI asks clarifying questions and remembers preferences. If a guest mentions dietary restrictions, budget preferences, or interests, AI factors these into all recommendations. "You mentioned you are vegetarian—this restaurant has an excellent veggie menu." Personalization improves throughout the stay.

Can the AI make reservations and bookings?

Yes. For restaurants, tours, and experiences with integrated booking systems, AI can check availability and confirm reservations. For others, AI captures the request details and either contacts the venue on the guest behalf or routes to human concierge for completion.

How is this different from Google or TripAdvisor?

AI provides curated, local-expert recommendations—not overwhelming lists of every option. It understands context ("romantic anniversary dinner" vs "quick lunch before flight") and provides specific suggestions with practical details. It is like having a knowledgeable local friend, not a search engine.

How does this work for vacation rentals without staff?

Perfect for vacation rentals. Guests get full concierge service via the AI—recommendations, practical help, local tips—without the property owner needing to be available 24/7. Transforms the guest experience from "here are the keys" to "we will take care of you."

How much does this cost?

$29/month includes 500 voice minutes and 20,000 text messages. For properties with multiple guests asking questions daily, the plan provides ample capacity. Compare to $50K+ annually for a dedicated human concierge.

What languages are supported?

Currently English and Arabic with native voice conversation. This enables serving international guests who may struggle with local language or feel uncomfortable asking staff for help.

AI Concierge Service | 24/7 Guest Assistance | Bolka

Provide luxury concierge service with voice AI. Instant recommendations, booking assistance, and personalized guest support around the clock.

Visit bolka.ai for pricing, documentation, and to start your free trial.

Bolka - Voice AI Platform. Deploy Anywhere.

Bolka (bolka.ai) is the enterprise voice AI platform. Deploy conversational agents on websites, browsers, and phone lines in minutes. Bolka Share and Bolka Embed. No plugins, no downloads. Start free.

Visit bolka.ai for pricing, documentation, blog, and to start your free trial.

BOLKA EMBED🏨 Hospitality🔥 153 spots left

Concierge Services

Concierge desks overwhelmed or unstaffed overnight. Guests wait in line for simple recommendations. Vacation rentals have no concierge at all. Generic guidebooks miss personalized recommendations.

24/7

Always available

+27 pts

Satisfaction increase

91%

Recommendation satisfaction

<1 min

Response time

Subscribe Now — $29/mo

🏨

Voice AI Active

HEAR IT IN ACTION

Experience Voice AI for Hospitality

Real AI conversation—not a recording, not an IVR.

Sample Concierge Services Conversation

Listen to how Bolka's Voice AI handles a real hospitality scenario.

Duration: 1:45 • English

The Transformation

See the difference Voice AI makes

Without Bolka

Traditional methods

✕Low completion rates (15-25%)
✕Limited to business hours
✕Manual data entry required
✕Delayed response times
✕Generic experience
✕High staff time

With Bolka Voice AI

Website Voice Widget

24/7 completion rate
24/7 availability
Automatic transcription
Instant AI responses
Natural conversation
90% less staff time

What is BOLKA EMBED?

Voice AI Anywhere — real intelligent conversations

BOLKA EMBED: Website Voice Widget

Embeddable voice AI widget for your website. Visitors click to speak. AI handles conversations 24/7. Install with 3 lines of code.

Real-time AINo app neededAny deviceEnglish & Arabic

❌ Bolka is NOT

Pre-recorded voicemail
IVR phone menus
Text-to-speech playback
Scripted chatbot

✅ Bolka IS

Intelligent conversational AI
Real-time understanding
Dynamic responses
Human-like interactions

Key Facts: Concierge Services

Voice AI widget embeds on hotel website, app, or in-room device

AI trained on local area: restaurants, attractions, experiences, transportation, hidden gems

Dual mode: guests choose voice conversation OR text chat

Provides personalized recommendations based on interests, budget, dietary needs

Handles requests: restaurant reservations, tour bookings, transportation arrangements

Remembers guest preferences within stay for consistent personalized service

Answers practical questions: directions, hours, dress codes, tipping customs

Available 24/7—guests get recommendations at midnight before early morning departure

Routes complex requests to human concierge with full conversation context

Supports English and Arabic for international guests

Voice AI vs Traditional Methods

METRIC	TRADITIONAL	BOLKA
Availability	Desk hours only	24/7
Wait Time	5-15 min (line)	Instant
Personalization	Depends on concierge	Consistent AI memory
Vacation Rental Coverage	None	Full concierge service
Language Support	Staff dependent	Multilingual AI
Cost per Property	$50K+/year (staff)	$29/month (AI)

Based on comparison with traditional concierge desk staffing.

SETUP: 20 MINUTES

How It Works

Deploy AI concierge in 20 minutes.

Configure Local Knowledge

START HERE

Upload local recommendations: restaurants by cuisine and price point, attractions, experiences, transportation options, hidden gems. Include practical info like hours, dress codes, reservation requirements.

Embed Widget on Property

Add widget to your website, mobile app, or in-room tablet. Guest sees "Ask Your Concierge" button. Click to start conversation anytime.

Guest Asks for Recommendations

Guest clicks and chooses voice or text: "We want a romantic dinner tonight, Italian food, not too expensive." AI understands preferences and context.

AI Provides Personalized Suggestions

AI recommends: "For romantic Italian under $100, I'd suggest Trattoria Luna—great ambiance, excellent pasta, 10-minute walk. Would you like me to check availability for tonight?" Conversation continues based on guest interest.

Arrange Services and Track

AI can book restaurants, arrange transportation, or route complex requests to human concierge. Dashboard shows guest interactions, popular requests, and service quality metrics.

"We manage 47 vacation rentals—no way to staff a concierge. Guests used to text me at all hours asking where to eat. Now AI handles it beautifully. One guest told me the AI recommended a hidden beach that made their trip. Our reviews went from 4.2 to 4.8 stars—guests feel cared for even without on-site staff."

David Chen

Property Manager

Coastal Vacation Rentals

4.8★

review rating (from 4.2)